Privacy Policy

1. Introduction
Welcome to Hostessbnba company specializing in short- and mid-term rental property management. The website hostessbnb.gr (hereinafter referred to as "the Company") is owned and operated by Zafeiria Labouta Sole Proprietorshipbased in Aegina. Our operations extend to Agistri, offering comprehensive solutions for property owners and a high-quality hospitality experience for guests.

By using this website and our services, you fully accept these terms of use. If you do not agree with them, please refrain from using the website.

2. Provided Services
Hostessbnb offers a range of property management and rental services, including:

• Property evaluation: Free assessment of your property's potential and improvement recommendations.
• Property listing and promotion: Creating and managing listings on platforms such as Airbnb, Booking.com, Expedia.
• Pricing strategy: Market analysis and dynamic pricing for maximum occupancy.
• Booking management: Calendar synchronization, guest communication, and tenant selection.
• Guest reception and support: Check-in/check-out services, 24/7 customer assistance, and prompt response to requests.
• Professional cleaning and maintenance: Managing cleaning services, linens, and essential supplies.

3. Property Owners’ Responsibilities
Owners collaborating with Hostessbnb are responsible for:

• Paying all utility bills for the property (electricity, water, communal fees, internet, etc.).
• Maintaining the property in excellent condition and informing Hostessbnb of any changes.
• Allowing the company to manage bookings and ensuring the property's availability according to agreed-upon terms.

4. Guests’ Responsibilities
Guests staying at Hostessbnb properties must:

• Adhere to the accommodation rules, including:
  • No parties or events.
  • No pets allowed.
  • No smoking inside the property.
  • Observance of quiet hours.
• Keep the space clean and report any damage.
• If any damage occurs, guests may be held liable for repair costs.

5. Booking, Cancellation & Refund Policy

• Bookings are made exclusively through third-party platforms such as Airbnb, Booking.com, and Expedia.
• Payments and cancellation terms are determined by the respective platforms.
• Cancellations and refunds are allowed up to 30 days before check-in. έως 30 ημέρες πριν την άφιξη.

6. Pricing & Commission

• Hostessbnb receives a fixed commission from each booking.
• Prices are dynamically adjusted based on market demand.
• Payments are processed through third-party booking platforms and managed exclusively by them..

7. Data Protection Policy (GDPR)

• Hostessbnb collects personal data through contact forms and cookies for booking and marketing purposes.
• Personal data is not shared with third parties without consent.
• Users have the right to request the deletion or correction of their data by contacting info@hostessbnb.gr.

8. Limitation of Liability

• Hostessbnb is not responsible for any damage or accidents occurring during a guest’s stay.
• We are not liable for any issues arising from booking platforms.
• The company does not guarantee property occupancy rates or profitability.

9. Customer Support & Contact Information
For any questions or support requests, contact us at info@hostessbnb.gr.

• Customer service is available 24/7.
• All inquiries are handled as promptly as possible.

10. Amendments to the Terms of Use
Hostessbnb reserves the right to modify these terms of use at any time. Changes will take effect immediately upon being published on the website.